Not My Dream Kitchen

Mr Handyman Johnson City, TN destroyed my dream kitchen

NEIGHBORLY HAS A “DONE RIGHT PROMISE” AND MR HANDYMAN HAS A “MAKE IT RIGHT” GUARANTEE. NEITHER HAS RESPONDED TO OUR ISSUES SO I AM TAKING IT HERE SO NO ONE ELSE HAS TO GO THRU WHAT WE ARE GOING THRU.

Since September of 2024, we have had Mr Handyman of Johnson City, TN remodeling our house. To date we have spent more than $100K with them. I asked for receipts of all the work they did especially my kitchen and have not been given my receipts. I need a break down of the materials used but Bill Packer told me since they bought it I could not see the receipts. They recently ruined my $6300.00 tile floor to my dream kitchen and when I said something, they walked away, leaving me blocked out of my driveway and out of my garage. They are blaming it all on me. Neighborly has a “Done Right Promise” on their website. Mr Handyman is one of their franchises. I have been devastated since Joe Russo ruined my tile, not eating for a week and my BP has been going up and down. My Husband has just been diagnosed with cancer. Do Charity and Bill Pecker care? NOPE! They don’t. All I have talked about was the vision I had for this kitchen. When Joe Russo refused to put down the grout the color I WANTED saying it was not good grout I was shaken. I wanted a brown that went with the wood floor going in to the kitchen against a blue tile. I ended up getting one he texted me the night before they did the grout. They refused to mix the second choice I had with the grout Joe wanted to use which led Joe Russo to texting me another one. FROM LOWES

This is what Handyman of Johnson City did to my 6300.00 tile and then walked away leaving no grout in it, blocking me out of my garage and driveway. This is ALL thru the 13 x 25′ floor. I had professional people see this and agree the tile floor should have been dug out and redone. Due to my husband’s cancer and the stress this has caused us I cannot do that at this time. Joe Russo installed this tile and he SAW an image of what it should have looked like. I was BLOCKED out of my kitchen so I could not see what was done until the glue had dried.

He threw the floor down. I was physically blocked out of the kitchen so I would not see that since he did not use spacers, the tiles were close in some places, not lining up and other places there is a gap. It is really bad. EVERYONE who has seen it agrees he ruined my kitchen buy doing this. And these are professional people.

I am exhausted from contacting Neighborly and Mr Handyman and trying to get someone to finish the kitchen. AND dealing with my husband’s cancer. I had other companies coming in after Joe and his crew finished and I had to seal with that as well.

How anyone could do this to a person who paid so much is beyond me.

Here are the things I did for this crew

  1. I bought their expensive lunches MANY times, Joe had to have a 25.00 dessert one day. My husband takes his own lunch to work.
  2. Let them play their music loudly
  3. They turned my AC down to 68. I froze. I told them I had Raynauds disease. They told me to put gloves on
  4. Let them use the good bathroom instead of the one downstairs that functions, but not that nice.
  5. Bought them a table and four chairs so they would have a place to sit and eat lunch . Bought them expensive danishes from Whole Foods MANY time and MANY of them
  6. Gave them framed art prints. I am an artist and I printed and framed them
  7. Painted Joe Russo an original oil of this barn he is doing for his daughter (He jus not getting it now)
  8. Gave Joes Russon two originals
  9. Gave Chris Robinson one original
  10. Gave Joe Russo a seven month old top of the line Bosh dishwasher. I have asked for that back
  11. Listened to cuts about my height almost daily,

Yes I was WAY too nice to all of them and this is what they did to me.

I will add more later. This is about all I can write right now.

We paid Handyman of Johnson City, TN more than $6,000.00, never getting any receipt ,to cut a wall out and install a 120″ four panel sliding door. They put it in PRIMED and did not paint it. I do have photos and videos of them doing the work. They cannot deny they did this. They Put it in right after it was delivered and then said “Ohh we thought it was painted already and we can paint anything.” NOPE that door cannot be painted once it is installed. Joe Russo had the specs on the door and even I knew that it was primed. AND look at that one side. There is NO way to get trim around the door with the way it was installed. FLUSH with the wall. I welcome anyone who wishes to come to my house and see the mess. I will gladly show you. $6000.00???? I priced it with another company. $2300.00 We were robbed.
Beer cans brought in to our garage by Joe Russo and his crew. I should have asked them to leave this day. Had I known they would ruin my kitchen I most certainly would have done that, but I was afraid at the time I could not get anyone to come work at my house.